Shipping Policy
General Information
HD Ramps orders are usually processed and shipped within 48 hours of receipt of your payment, or same day if your order is placed before 10 AM CST. Please note that processing and delivery times on ground and/or expedited shipments are not guaranteed.
We calculate shipping costs, including expedited shipping, during checkout. Shipping costs are based on your ship-to address, with the exception of shipments that require freight delivery.
Explanation of Shipping Terms
- In Stock - Ready to Ship: Orders will ship within 48 hours from Germantown, WI.
- Shipping Note: Large or heavy items that must be shipped by freight carrier will have a shipping note attached once they are placed in your cart that explains the shipping process for these items. A shipping specialist will reach out once the order has been placed to discuss your freight shipping options and provide you with an accurate shipping cost.
Please note that items with longer lead times will be called out on their product pages. Call us for details, or with any questions.
Location-Based Shipping Restrictions
Alaska, Hawaii, and other US territories are exempt from free shipping offers at this time. Please call us for a shipping quote to AK or HI.
PO Box, APO, AFO, FPO, DPO and AFP shipping addresses cannot be fulfilled at this time as we must have a physical address that can be reached by FedEx.
International orders cannot be placed at this time.
Expedited Shipping
To receive your item sooner, please select an expedited shipping option when you check out or call us at (262)-793-8025, Mon-Thurs 7am-5pm, Fri 7am-4:30pm, for an expedited shipping quote.
Orders that are not received by the guaranteed shipment day qualify for refunded shipping charges; this does not include delays due to unforeseen natural event, such as severe weather emergencies.
Weekends, holidays and orders placed after 10 AM CST must be factored in when calculating your expedited shipping options.
Domestic Estimated Arrival Times
The following times are estimated based on orders placed before 10 AM CST and only apply to the continental United States.
Next Day
1 Business day
2nd Day
2 Business days
3rd Day
3 Business days
Freight
5-10 business days
(residential freight shipments must schedule a delivery time)
Standard Ground Delivery (See Map)
In Stock/Ready to Ship (Germantown, WI)
Freight Delivery
Large and heavy items are shipped using a common carrier freight truck. Our shipping specialists will contact you when your order is placed to discuss your freight quote.
When scheduling your delivery:
- You must provide a valid phone number so the delivery company can reach you.
- If you cannot be reached for your delivery, the delivery company will charge additional storage fees or return the shipment.
- If the shipment is returned due to non-receipt, you will be charged additional shipping fees and it will result in the delayed arrival of your shipment.
- Freight orders cannot be expedited.
- If you cannot be reached for your delivery, Freight deliveries require access to a loading dock, unloading equipment or capable persons to unload the shipment from or truck. If that is not possible, a lift gate service can be added for an additional fee.
When receiving your delivery:
- Inspect it immediately for damage and to make sure all items are present.
- Note all damage and/or missing items on the receipt before signing and accepting the delivery.
- If you are unable to inspect your shipment when it is delivered, write “DAMAGED” on the receipt before signing as the freight company receives no penalties unless a claim is submitted.
- Sign the receipt and make sure you receive a copy for your records.
- Call our customer service representatives immediately to report any damage or missing items so they can start the claim process for damaged goods, or track down your missing items at the freight terminal.
- If missing items are not found, the claim process will pay for replacement products.
Please note that HD Ramps cannot be held liable for damaged or missing items that are not noted on the delivery receipt.